Integrity & Fraud Prevention

How the fraud works

The pattern is consistent. A seller or "mandate" offers a large volume of diesel, jet fuel or crude "in tank" at a named terminal. The buyer receives a Tank Storage Receipt (TSR), an Authority to Verify (ATV) or a Dip Test Authorization (DTA), with a procedure called "dip and pay": inspect the tank, then pay for the product. Before the dip can happen, the buyer is asked to pay the "terminal" for injection, storage, an inspection slot or the release of documents.

Variations include demands for an MT103 or proof of funds before any contract is signed, "proof of product" packages built from altered genuine documents, and requests to pay a "tank farm" account that belongs to someone else. Messages often come from look-alike domains or free webmail addresses, signed with the names of real or invented terminal staff.

• Documents offered before KYC, a signed contract or any meeting
• Any fee to inspect, dip, inject, legalize or release documents
• Pressure to pay quickly, often against a discount that is about to expire
• Bank details that differ from the contract, or that change by email
• An email address that does not end exactly in @corenergylogistics.com
• A demand for an MT103, proof of funds or bank comfort letter before a contract exists
• Product said to be in a tank with no storage agreement behind it

What CorEnergy always does

We verify every counterparty before any commercial or operational access: company registration, beneficial ownership, directors, sanctions screening and, where relevant, bank and trade references. Buyer-portal credentials are issued only after that KYC is complete. Storage receipts go only to verified customers under a signed Tank Storage Agreement, and title to stock we hold moves only on the written instruction of the verified depositor.

• KYC before portal access, quotes on specific tankage or any document
• Receipts only to verified customers under a signed Tank Storage Agreement
• Payments only to the bank account named in the signed contract
• Bank details confirmed by phone on +1 252 633 7061, the number on this website, before the first payment and after any change
• Email only from addresses ending exactly in @corenergylogistics.com

What CorEnergy never does

Some requests never come from CorEnergy. If one reaches you in our name, treat it as fraud, whoever appears to have sent it and however genuine the letterhead looks. Fraudsters copy logos, addresses, registration numbers and signatures from public sources and from documents used in earlier scams. The rules below do not change for urgent deals, large volumes or introductions from a trusted intermediary.

• We never charge a fee to inspect, dip or reserve a tank without a signed Tank Storage Agreement
• We never charge a fee to issue or release a TSR, ATV, DTA or any other document
• We never send storage documents to parties who have not passed our KYC
• We never ask for an MT103, proof of funds or a bank letter to "unlock" a deal
• We never change bank details by email or ask you to pay a third party
• We never confirm another party's stock to you without that party's written authorization

Look-alike domains and email addresses

Our website is corenergylogistics.com and our email addresses end in @corenergylogistics.com. Fraudsters register domains that differ by one character, add a hyphen or a word such as "terminal" or "usa", or use another ending such as .co, .net or .us. They also set the display name of a free webmail account to read "CorEnergy Logistics".

Read the full address, not the display name, and type our address yourself rather than pressing reply. A reply-to address that differs from the sender, a request to move the conversation to a messaging app, or a phone number that is not shown on this website are all reasons to stop and verify.

If you have already paid

Contact your bank at once and ask it to recall the payment; speed matters. Keep every email, document and payment record. In the US, report the fraud to the FBI's Internet Crime Complaint Center at ic3.gov; elsewhere, report it to your national police or fraud reporting service. Send us a copy at info@corenergylogistics.com so we can record the misuse of our name and support any investigation.